Classes & Counseling FAQs
Connect Your Community FAQs
Do I have to be a CHN resident to attend classes?
No. Classes are available to everyone. However, we do ask that you register for classes or counseling.
Is there a fee to take any of the classes?
No. All of our services are provided free of charge.
Do I get a certificate at the end of the Home Smart class?
We provide a certificate for completing all 6 classes in the HomeSmart series. You will receive a certificate indicating that you completed homeownership education. Many banks will accept this certificate as proof that you have received homeownership education and financial education and training.
What should I do if I miss a class in any of the class series?
If you miss a class in a series, such as Home Smart, speak to your instructor to discuss the best way to make up the class. Once you complete any classes you missed, you will receive your certificate.
Can I bring my children or other family members?
You are welcome to bring children to class; however please be aware that we are unable to provide childcare services, and space is limited. Other adults are welcome to attend, but if you are participating in a class we would prefer they also register.
Do I need any classes to get into CHN housing?
If you are participating in CHN’s Lease Purchase Program the two classes you will be required to take include Life as a Lease Purchaser and My Money prior to moving in.
Do I have to bring my own credit report for financial counseling?
We recommend that you pull all three credit reports and bring them with the other required documents. However you may also bring a $10 money order and we’ll pull all three reports and scores for you.
Where can I go to view my credit report?
http://www.annualcreditreport.com
http://www.quizzle.com
http://www.creditkarma.com
Do you help with debt consolidation?
CHN does not provide debt consolidation services, but our certified counselors can help you understand your options and the costs of consolidation services.
Can I contact CHN to sign-up for GED prep courses?
No. Before participating in the program, you must first take a practice test at Tri-C. You can register and schedule your practice test by calling the ABLE/GED hotline at 216-987-3201.
Where should I go to take my practice test?
Practice test can be taken at Tri-C’s Western and Eastern Campuses free of charge. However, you must register and schedule your test time and date before taking the GED practice test.
How long will it take to complete the program?
It will take an average of 25 hours to complete computer training based on the classes you take and the material you are interested in covering.
What if I already have basic computer skills?
If you already have basic computer skills and would prefer to begin your training with the Advanced Internet courses, you will have to take an assessment to bypass the basic coursework. Please note, you will still be eligible for assistance in getting a computer and internet in your home.
I already have advanced knowledge of computers, how can I receive assistance in getting a computer for my home?
You will have to take an assessment and if you qualify, you can choose to volunteer as an instructor so that you may receive the same assistance as those completing the program. We provide a structured training program to become an instructor, which includes a one-time training session and the opportunity to shadow another instructor. If you think you may qualify and would like to volunteer as an instructor, please call 216-881-8443 for more information.
What assistance will I get with a computer?
The CYC program offers a range of options to allow you to have computer access in your home upon completing the program. We can provide you with a free refurbished computer, a higher end refurbished computer at minimal cost, or provide guidance as you purchase new computer hardware.
What kind of help will I get with my internet?
CYC is in contact with internet service providers and provides guidance to students as you search for the most affordable and effective service. Additionally, CYC assists participants living in apartment complexes and neighborhood clusters to establish shared networks to reduce the cost of a subscription to internet service.
Wasn’t there an agreement with AT&T?
CYC regrets AT&T terminated the AccessAll program on June 15, 2011.