Home > CHN Residents
Resident Satisfaction Survey
Please complete the short survey below to let us know how we are doing in Customer Service.
Your opinion is valuable to us and we want to here from you, OUR RESIDENTS!

1) Please select the name of your property manager.
2) How long have you been renting from The Cleveland Housing Network?
Less than 1 Year
1-3 Years
4+ Years
10+ Years
3) Are you currently a Housing Choice Voucher holder?
Yes
No, I don't receive any rental subsidy
4) How satisfied are you with the quality and condition of your home or apartment?
Very Dissatisfied
Dissatisfied
Undecided
Satisfied
Very Satisfied

Please tell us how you rate our property management services.

5) How satisfied are you with the responsiveness/timeliness of your property manager?
Very Dissatisfied
Dissatisfied
Undecided
Satisfied
Very Satisfied
6) My Property Manager is always courteous and professional.
Strongly Disagree
Disagree
Undecided
Agree
Strongly Agree
7) Other CHN Property Management staff members are always courteous and professional.
Strongly Disagree
Disagree
Undecided
Agree
Strongly Agree

Almost Done!  Please tell us how you rate our maintenance customer service process.

8) How satisfied are you with the ease of requesting repairs to your home/apartment?
Very Dissatisfied
Dissatisfied
Neither Dissatisfied or Satisfied
Satisfied
Very Satisfied
9) The customer service representatives are always courteous and professional.
Strongly Disagree
Disagree
Undecided
Agree
Strongly Agree
10) The person/people doing the repairs are always courteous and professional.
Strongly Disagree
Disagree
Undecided
Agree
Strongly Agree
11) Are you satisfied with the amount of time it takes to complete the repairs?
Very Dissatisfied
Dissatisfied
Neither Dissatisfied or Satisfied
Satisfied
Very Satisfied

We are required by our funders to perform routine inspections.  Please tell us how you rate our inspection process.

12) I was notified in a timely fashion of my unit inspection date and time schedule.
Strongly Disagree
Disagree
Undecided
Agree
Strongly Agree
13) I was treated well by the staff conducting the inspections.
Strongly Disagree
Disagree
Undecided
Agree
Strongly Agree
14) CHN followed through on repairs that were noted during my inspection.
Strongly Disagree
Disagree
Undecided
Agree
Strongly Agree

We value your thoughts and comments!

15) Would you recommend CHN housing to friends or family?
Yes
No
16) What changes, if any, can we make to improve our customer service at Cleveland Housing Network?

17) Would you like for someone here to contact you? if yes, please leave your name and phone number
Yes, my name is   and my phone number is
No thanks!