Without our customers, there would be no reason for the Cleveland Housing Network (CHN) to open our doors each morning. It is a privilege to do our work, and for everyone at CHN it is so much more than “just a job”. We support your happiness and success, and pledge to demonstrate our commitment to you every day and in every way.
We are Customer-focused
- First and foremost, we pledge to view each situation from your perspective.
- We strive to be accurate. If we are not, we are willing to acknowledge and resolve errors.
- We are flexible and strive to offer convenient options for you, our valued customer.
We Respect you and each other
- We pledge to be honest and trustworthy in our interactions with you.
- Being willing to listen to you, our customer, is a cherished value.
- Our employees come from all walks of life. Our diversity is a great strength, and gives us a distinct advantage in providing superior service to our customers.
We are Helpful
- We are prompt and efficient and promise to keep you informed.
- We are accountable for the best possible outcome, every time.
- Our aim is to exceed expectations, and create a rewarding experience for you.
We are Friendly
- We make it easy and pleasant to do business with us.
- We enjoy the time we spend with you.