For qualified emergencies, next day appointments can by scheduled by calling 1-216-518-4014, Monday through Friday from 6 to 8 p.m.
This process has been established to assist:
- Customers whose utilities are currently shut off
- Customers who are transferring or applying for new utility service
- Customers with less than 25% bulk fuel (Winter Crisis Program only)
These appointments are for qualified emergencies only. Non-emergency appointments will be cancelled.
To schedule an appointment, and for application guidelines
(income requirements, documentation needed at appointment) please call our
hotline at 216-518-4014 between the hours of 6-8 pm. There are a limited number
of slots. Call for a next business day appointment to
reserve a time slot between 8 and 11 am.
Please bring your confirmation
number to the appointment. Next Day Appointments scheduling will be determined
on a first-call, first-served basis.
Customers with disconnection notices or those needing reverification
of a percentage of income payment plan (PIPP) must schedule an appointment
through the HEAP appointment line.
Regular appointment line operations for scheduling for the
next 28 days-out will remain the same - 24 hours a day/seven days a week for
clients who need to apply/re-verify PIPP Plus or receive Winter Crisis
Clients that are current enrolled on PIPP Plus do not qualify
for Crisis Payments, but will qualify for a fan or air conditioner.
for medical application.
CHN is a HEAP
site in addition to offering First Energy Fuel Funds
(when available) and as well as Water & Sewer Affordability Programs
There are two ways to receive services:
- To reverify or enroll in PIPP Plus and/or HEAP, Call our hotline at 216.518.4014. (Seniors age 60+ or physically disabled: Call 216-664-6204 or 216-774-2413 for in-home appointments.)
Enter the required information and an appointment date will be provided. You must enter the correct account information to confirm your appointment. Bring your current gas and electric bills, proof of past 90 days of income for everyone in the household, social security numbers for all household members, and your photo ID.
- Daily walk-ins are available at each of our neighborhood sites.
Click here to see CHN's HEAP Site Locations, walk-in times, and any restrictions they may have.
If you are unsure whether you qualify, click here to view utility application
and the full guidelines. (You do not need to fill it out; it will be done at your appointment.)
For discounts on your water and sewer bills:
You can receive a 40% discount on your Cleveland Water bill and Northeast Ohio Regional Sewer District bill if you meet the income guidelines
and are the primary homeowner and occupy the home for which you are applying. Please note: You must receive your bill from the City of Cleveland, Division of Water, the Northeast Ohio Regional Sewer District, or both to be eligible.
Crisis Assistance is Available!
The Crisis Assistance Program offers financial assistance in the amount of 50% of your sewer balance - up to $300 - toward your account. This assistance is available to persons who can provide documentation demonstrating financial hardship brought on by loss of job or other unanticipated event that occurred within the past six (6) months. Click here
to view full eligibility requirements.
Check the FAQ section
or contact the Water & Sewer Affordability Programs, please call 888.901.1222.
The Cleveland Housing Network offers programs to help you catch up on past-due utility bills, address a shut-off crisis, and establish affordable monthly payment plans.