The Cleveland Housing Network offers programs to help you catch up on past-due utility bills, address a shut-off crisis, and establish affordable monthly payment plans.

We are a HEAP, PIPPPLUS and E-HEAP site in addition to offering First Energy Fuel Funds (when available) and as well as Water & Sewer Affordability Programs. 

For electric, gas or bulk fuel assistance:

To qualify, you must meet income guidelines and be a resident of Cuyahoga County. In some cases we provide assistance outside of Cuyahoga County to customers of the illuminating Company, Toledo Edison, Ohio Edison.

There are two ways to receive services:
 

• To reverify or enroll in PIPP Plus and/or HEAP, Call our hotline at 216.518.4014. (Seniors age 60+ or physically disabled: Call 216.774.2351 for in-home appointments.)
  Enter the required information and an appointment date will be provided. You must enter the correct account information to confirm your appointment. Bring your current gas and electric bills, proof of past 90 days of income for everyone in the household, social security numbers for all household members, and your photo ID.
  
  
• Daily walk-ins are available at each of our neighborhood sites.
  Click here to see CHN's HEAP Site Locations, walk-in times, and any restrictions they may have.

If you are unsure whether you qualify, click here to view utility application and the full guidelines. (You do not need to fill it out; it will be done at your appointment.)

For discounts on your water and sewer bills:

You can receive a 40% discount on your Cleveland Water bill and Northeast Ohio Regional Sewer District bill if you meet the income guidelines and are the primary homeowner and occupy the home for which you are applying.
Please note: You must receive your bill from the City of Cleveland, Division of Water, the Northeast Ohio Regional Sewer District, or both to be eligible. 

Click here for the Water & Sewer Affordability Application
Fill out the application and return to:
Cleveland Housing Network,
P.O. Box 603187
Cleveland, OH 44103

Questions?
Check the FAQ section or contact the Water & Sewer  Affordability Programs, please call 216.774.2386.